Terms of Service

1. Agreement to Terms

By accessing or using the Lela Homelife website (lelahomelife.com) or submitting any form on our site, you agree to be bound by these Terms of Service. If you do not agree, do not use this website or submit your information.

2. About Lela Homelife

Lela Homelife LLC is a home services coordination company. We do not directly install solar panels, roofing, HVAC systems, or water filtration equipment. We coordinate licensed, insured partner contractors on your behalf and assist with rebate applications (such as Mass Save). The installing contractor is responsible for labor warranties and licensed work.

3. Free Assessments & Consultations

Free home assessments are provided at no charge and carry no obligation to purchase any product or service. Quotes and estimates are provided as guidance only and are subject to change based on on-site evaluation, permitting requirements, and partner contractor availability.

4. Communications & SMS Consent

We contact you by phone, email, and SMS using the information you provide. SMS consent is separate and optional: you receive text messages from Lela Homelife LLC only if you check the applicable SMS consent box on our forms, or provide verbal or written consent to a Lela Homelife representative. SMS consent is never a condition of purchase and is never bundled with any other agreement.

Non-marketing messages cover quote requests, appointment scheduling, installer arrival windows, permitting and rebate documentation, and support inquiries. Marketing messages cover seasonal offers, rebate deadlines, and new service announcements — these require a separate opt-in.

Message frequency varies, typically 1–4 messages per month. Message and data rates may apply. Reply STOP to any message to opt out at any time. Reply HELP for assistance, or contact us at 774-228-5351 or support@lelahomelife.com.

Mobile information and SMS opt-in consent are not shared with third parties or affiliates for marketing or promotional purposes. Carriers are not liable for delayed or undelivered messages. You must be 18 years of age or older to use this SMS service.

5. Promotional Offers

Promotional offers described on this website (including but not limited to roof discounts, battery equipment, and rebate programs) are subject to eligibility requirements, program availability, and qualifying conditions disclosed at time of assessment. All offers are subject to change without notice. Lela Homelife reserves the right to modify or discontinue any offer.

6. Rebate Coordination

Lela Homelife assists customers in applying for third-party rebate programs (such as Mass Save). We do not guarantee rebate approval or specific rebate amounts. Rebate eligibility is determined by the administering utility or program, not by Lela Homelife. Always verify current rebate amounts and eligibility at masssave.com.

7. Accuracy of Website Content

We make reasonable efforts to keep website content accurate and up to date. However, rebate amounts, program details, product availability, and pricing are subject to change. Nothing on this website constitutes a binding offer or contract. All services and pricing are confirmed in writing through a separate agreement prior to work beginning.

8. Limitation of Liability

To the fullest extent permitted by law, Lela Homelife LLC shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of this website or reliance on information provided herein. Our total liability for any claim shall not exceed the amount you paid for the service giving rise to the claim.

9. Intellectual Property

All content on this website — including text, images, logos, and design — is owned by or licensed to Lela Homelife LLC. You may not reproduce, distribute, or create derivative works without our express written permission.

10. Governing Law

These terms are governed by the laws of the Commonwealth of Massachusetts. Any disputes shall be resolved in the state or federal courts located in Massachusetts.

11. Changes to These Terms

We may update these Terms of Service at any time. We will update the “Last Updated” date at the top of this page. Your continued use of the website after changes are posted constitutes acceptance of the updated terms.

12. Contact Us

Lela Homelife LLC
Massachusetts, USA
Email: support@lelahomelife.com
Phone: 774-228-5351