Privacy Policy

1. Who We Are

Lela Homelife LLC ("we", "us", "our", or "Company") operates the lelahomelife.com website (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

Cookie & Tracking Notice:Our website uses Google Analytics 4 (GA4) to analyze usage patterns and improve our services. We also use cookies to maintain session and preferences. You may opt out through your browser settings or via Google's opt-out extension.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected:

• Personal Data:While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include but is not limited to:
  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data
• Usage Data: We may also collect information how the Service is accessed and used ("Usage Data"). This may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

3. How We Use Your Information

Lela Homelife uses the collected data for various purposes:

• To provide and maintain the Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer care and support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

4. Sharing Your Information

We share your data with trusted third parties who assist us in operating our website and conducting our business, subject to confidentiality agreements:

• Google Analytics 4: For website analytics and usage insights
• Neon (Database): For secure data storage and management
• Vercel Blob: For image and file storage

These processors do not retain, share, or use your personal information for any purposes other than performing services on our behalf.

5. Communications & TCPA Consent

By submitting a form on our website, you expressly consent to be contacted by Lela Homelife via phone calls, SMS/text messages, and email at the contact information you provide — including mobile numbers — even if your number is on a Do Not Call registry. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. This consent is not a condition of purchase.

6. Data Retention

We retain your Personal Data for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Lead contact information and assessment data is retained for 24 months to support your project inquiry and any follow-up communications. You may request deletion of your data at any time by contacting us.

7. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications by clicking the unsubscribe link in emails
• Disable cookies through your browser settings

9. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. Your continued use of the Service following the posting of revised Privacy Policy means you accept and agree to the changes.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us by email at support@lelahomelife.com or by calling 774-202-9884.